Welcome to Merlin Tech Limited, the operator of the website
https://www.merlintechbd.com (hereafter referred to as the "Website").
By placing an order through this Website, you agree to the following terms and
conditions. These terms are provided to ensure that both parties are aware of
and consent to this arrangement, which serves to protect and set expectations
for our services.
1. General
Subject to stock availability, we strive to maintain accurate
stock counts on our Website. However, on occasion, there may be discrepancies
in stock, preventing us from fulfilling all your items at the time of purchase.
In such instances, we will fulfill the available products and promptly contact
you to discuss whether you would prefer to wait for the backordered item to be
restocked or opt for a refund.
2. Shipping Costs
Shipping costs are calculated during the checkout process
based on the weight, dimensions, and destination of the items in your order.
The payment for shipping will be included in the final price.
3. Returns and Refunds
Merlin Tech Limited gladly accepts returns due to a change of
mind, provided that the request to return is received within 7 days after the
item's delivery. Returned items must be in their original packaging, unused,
and in resalable condition. Customers are responsible for return shipping
expenses and must arrange their own shipping methods. Upon receiving and
accepting returns, refunds will be processed as store credit for future
purchases within 7 working days. You will be notified via email once the refund
process is complete. Please note that we do not refund shipping fees.
4. Delivery Terms
- Transit
Time (Domestic)
Inside Dhaka - 5 days & Outside Dhaka - 10 days.
- Transit
Time (International)
International orders typically take 4-22 days to reach their
destination. The exact delivery time varies depending on the courier you select
during checkout. We can provide a more precise estimate when you make your
courier selection.
- Same
Day Delivery
Same-day delivery is available for domestic orders with a
total value equal to or exceeding BDT 10,000. Orders placed before 02 PM MDT
(UTC -06) will be dispatched on the same day. Otherwise, they will be shipped
on the next business day. Our warehouse operates from Saturdays to Thursdays
during standard business hours, except on national holidays when the warehouse
is closed. In such cases, we take measures to minimize shipment delays.
- Change
of Delivery Address
Requests to change the delivery address can be accommodated
up to 24 business hours before dispatch.
- Items
Out of Stock
If an item is out of stock, we will cancel and refund the
out-of-stock items and dispatch the remaining items in your order.
- Delivery
Time Exceedances
If the delivery time has exceeded the pre-affirmed duration,
please contact us immediately. We will conduct a thorough investigation.
5. Tracking Notifications
Upon dispatch, you will receive tracking information to
monitor the latest status of your shipment. Please note that tracking
information is subject to updates provided by the shipping provider.
6. Parcels Damaged in Transit
If you discover that a parcel is damaged during transit or
has been delivered without your presence, please contact our customer service
immediately at 09611-441144.
7. Duties and Taxes
- Sales
Tax
Sales tax will be applied to the price of the goods as
displayed on the Website.
- Import
Duties and Taxes
For international shipments, import duties and taxes may be
due upon arrival in the destination country. The responsibility for these
payments varies by country, and we encourage you to be aware of these potential
costs before placing an order. Refusal to pay duties and taxes upon arrival
will result in the goods being returned to Merlin Tech Limited at your
expense, with a refund issued for the value of the goods, minus the return
shipping cost. Initial shipping costs will not be refunded.
8. Cancellation
If you change your mind before dispatch, we accept
cancellations at any time. If an order has already been dispatched, please
refer to our refund policy.
9. Process for In-Transit Damaged Parcels
We will initiate a replacement as soon as the courier
completes their investigation into the damage claim.
- Process
for In-Transit Lost Parcels
A replacement will be processed as soon as the courier
conducts an investigation and confirms the parcel is lost.